Transparency
Swap with confidence.
Look at the photos, read the description, and ask about the condition. A good exchange starts with knowing what to expect.
troqi safety
Good swaps start with feeling safe.
Something new to you. A real person nearby. A little peace of mind. Here’s how to stay in control, from the first message to the final exchange.
Explore our approach to safetyA little trust. A lot of possibility.
Swapping works best when we look out for each other.
Here’s how we make room for better exchanges.
Our approach to safety
Honest listings, respectful chats, and tools to block or report. Small things that help you feel more confident at every step.
Respect
Keep it friendly.
There’s a person behind every item. Be clear, be kind, and agree on the details together. No pressure, no surprises.
Control
Your swap. Your call.
Something feel off? You can say no, block a member, or report a listing or conversation. You decide what feels right.
Support
Meet safely.
Make a plan before meeting in person. Choose a public place, tell a friend, and take your time checking the item.
A few things to know before your first swap.
Get to know the item first.
Ask for recent photos, measurements, and any faults. Agree on exactly what you’re exchanging before you meet.
Meet somewhere public.
Choose a busy café or another familiar public place, preferably during daylight. Bring a friend if you’d like.
Tell someone your plans.
Let someone you trust know who you’re meeting, where you’re going, and when you expect to be back.
Keep your phone charged.
Have enough battery to message, find your way, or call someone if your plans change.
Check it before you swap.
Take time to inspect both items together. Test electronics and check the condition before handing anything over.
Trust your instincts.
You never have to go ahead with an exchange. If you feel uncomfortable, leave and report the concern.
A few more things worth knowing.
Keep the conversation on troqi.
Use the chat to agree on the item and meetup. Be cautious if someone rushes you to another app or asks for private information.
Protect your personal details.
Keep your home address, passwords, banking details, and verification codes to yourself. Don’t follow suspicious payment or delivery links.
An agreement goes both ways.
Be honest about wear, missing parts, and defects. Both people should be happy with the exchange, and either person can change their mind before the handover.
Good things happen when we look out for each other.
A useful item deserves a new chapter. Every person deserves respect. Help keep troqi welcoming by being honest, keeping your commitments, and reporting anything that crosses the line.
Read our community rulesSome things don’t belong in a swap.
Keep exchanges safe and legal. These items aren’t allowed on troqi:
- Weapons
- Drugs
- Alcohol and tobacco
- Medicine
- Stolen goods
- Adult items
- Counterfeit goods
- Animals
- Dangerous chemicals
- Personal documents
- Illegal items
A little help, when you need it.
If you’re in immediate danger, move somewhere safe and contact local emergency services. Troqi support is not an emergency service.
Here for you, from the first hello to the handover.
Still have a question? Let’s clear it up.
How do I report something?
Use the report option on the listing or in your conversation. You can also email support@troqi.app with the member or listing, what happened, and relevant screenshots. Never include passwords or verification codes.
Do I have to complete a swap?
No. If the item isn’t as described or you don’t feel comfortable, you can decline before handing over your item. Let the other person know respectfully.
Does troqi inspect the items?
Troqi does not inspect items in person or guarantee their condition. Ask questions beforehand and inspect the item yourself at the meetup.
OK, but… why troqi?
The things you no longer use can be exactly what someone else is looking for. Troqi helps you discover items nearby, match with people who like yours, and work out an exchange together.
List an item, explore what’s around you, and start a conversation when there’s a match. Less clutter. More possibility. A new life for good things.